SHIPPING & RETURNS
We can ship to most addresses in Thailand. You can expect your order to be delivered within 4-5 working days after your payment.
We understand that the product that you have purchased may not suit or fit. In order for us to best assist you please read the following information carefully before returning a product.
AquaSphere offers a 15-day exchange policy within Thailand for all goods that are unused and in a sell-able condition. This means:
- The product and packaging are undamaged, unworn, unmarked (including fingerprints on lenses), and where applicable with tags still attached.
- All swimwear should be tried on over underwear, and the protective adhesive label should not be removed.
- If you believe your product is faulty please refer to the Faulty items section below.
If a product comes back and meets the standards above, we will offer you a one time exchange for a different size or a product of the same value. If a product comes back that has been clearly worn, used in water or is damaged your return may be rejected and the goods shipped back to you.
For all returns, please contact us at [email protected] outlining what product you would like to return, the reason, and your order number. We will do our best to look after you from here.
Please Note: Processing your return can take up to 8 working days from the arrival of your package to our warehouse.
We do not offer refunds for a change of mind or if you have ordered the wrong product. You can choose a refund or exchange if an item has a major problem. This may be when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
For any refunds that are considered a 20% restocking fee may apply.
Faulty Item Policy
In the unlikely event that any of your goods are faulty, please send us a photo, a description of the fault, and your order number to [email protected]. From here we will be able to assess if it is a genuine fault and will assist you the best we can from there.
Please read the care instructions of our products carefully and also consider if your product is faulty or just well-loved.